Privacy Policy

Privacy Policy – Lumi Melbourne

Last updated: 10-3-2025

Thank you for visiting our website. At Lumi Melbourne, we value your privacy and are committed to protecting your personal data. Below, you’ll find detailed information about how we collect, use, and safeguard your personal information.

1. Controller Contact Information

The data controller for the processing of personal data on this website is:

Lumi Melbourne
Email: info@lumi-melbourne.com

The "controller" refers to the person or entity that determines the purposes and means of processing your personal data.

2. Data Collection When Visiting Our Website

When you visit our website without registering or sending information, we only collect data automatically transmitted to our server ("server log files"):

  • Visited pages
  • Date and time of access
  • Amount of data sent
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address (if applicable, anonymized)

Purpose:
This data is collected based on our legitimate interest (Art. 6(1)(f) GDPR) to ensure website functionality and security.
Note: This data will not be passed on unless there are indications of illegal use.

3. Use of Cookies

Our website uses cookies to improve functionality and user experience.

  • Session cookies: Deleted when you close your browser.
  • Persistent cookies: Stored until expiration or deletion.

Cookies may collect information such as browser type, IP address, and user preferences.

You can manage cookie preferences in your browser settings:

Disabling cookies may limit some functionalities.

4. Contacting Us

If you contact us (e.g., via email or contact form), we collect:

  • Your name and email address
  • Order number (if applicable)
  • Any other information you provide voluntarily

Purpose: Respond to your inquiry (Art. 6(1)(f) GDPR).
If related to an order, Art. 6(1)(b) GDPR applies.
Retention: Deleted when no longer needed, unless legal obligations require longer storage

5. Data for Customer Accounts and Orders

When you create an account or place an order, we collect:

  • Name, address, email, phone (optional), and payment information.

Purpose: Fulfill and process your order (Art. 6(1)(b) GDPR).
Retention: Data is stored as long as required by tax and commercial law. Accounts can be deleted upon request.


6. Marketing Communication

If you subscribe to our newsletter:

  • Purpose: Send you updates and promotions (Art. 6(1)(a) GDPR).
  • You can unsubscribe anytime via the link in emails.

If you provided your email during a purchase, we may send related product updates under legitimate interest (Art. 6(1)(f) GDPR). You can object anytime.

7. Payment Processing

Payment details are shared securely with payment providers to process your order.

Payment providers we use:

Purpose: Process payments (Art. 6(1)(b) GDPR).
Note: These providers may conduct credit checks.

8. Social Media Plugins

We use privacy-friendly integrations (Shariff solution) for:

No direct connection to social networks unless you click on a plugin.

9. Analytics and Advertising

We use:

  • Google Analytics (with IP anonymization): Opt-Out
  • Google Ads & Remarketing: Targeted ads based on your activity. More Info
  • Facebook Pixel: For ad performance tracking. More Info

Cookies used for advertising/analytics can be managed or disabled in your browser or here.

10. Your Rights (GDPR)

You have the right to:

  • Access your personal data (Art. 15 GDPR)
  • Rectify incorrect/incomplete data (Art. 16 GDPR)
  • Delete data (Art. 17 GDPR)
  • Restrict processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Withdraw consent (Art. 7(3) GDPR)
  • Object to processing (Art. 21 GDPR)
  • File a complaint with a supervisory authority (Art. 77 GDPR)

To exercise these rights, contact us at info@lumi-melbourne.com.

11. Data Storage Duration

We retain your data:

  • As long as necessary to fulfill contracts.
  • As required by legal obligations (e.g., tax regulations).
  • Deleted when no longer needed.

12. Security Measures

Our website uses SSL/TLS encryption to protect your data during transmission. Look for the lock icon or "https://" in the browser bar.

Contact:

If you have any questions about your privacy or data handling, please contact:

📧 info@lumi-melbourne.com