Shipping Policy

Lumi Melbourne Shipping Policy

Thank you for shopping with Lumi Melbourne! We are committed to ensuring a smooth, reliable, and enjoyable shopping experience. Below, you will find all the details about how we handle shipping and deliveries in Australia.


Handling, Transit & Order Cut-Off Times

  • Handling Time: Orders are processed within 1–3 business days (Monday to Friday).
  • Transit Time: Once processed, orders are delivered within 5–7 business days (Monday to Friday).
  • Order Cut-Off Time: Place your order before 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne) for same-day processing consideration.
  • Total Estimated Delivery Time: You can expect your order to arrive within 6–10 business days (Monday to Friday).

Shipping Information

  • Shipping Method: We offer Standard Shipping within Australia.
  • Shipping Rates: Free shipping on all orders—no minimum spend required.
  • Delivery Locations: Orders are shipped to the address provided at checkout. Please ensure that your shipping details are accurate to avoid any delays.

Order Changes

Need to modify or update your order? Contact us immediately at info@lumi-melbourne.com. Please note that once your order has been shipped, we may no longer be able to make changes.


Lost or Delayed Packages

If you experience delays or if your order appears to be lost, please contact us promptly at info@lumi-melbourne.com. We will work with our delivery partners to resolve the issue as quickly as possible.


Order Tracking

As soon as your order is shipped, you will receive a shipping confirmation email with tracking details. Please allow 24–48 hours for tracking information to become available.


Cancellations

  • Cancellation Window: Orders can be canceled before shipment.
  • Cancellation Process: Email us at info@lumi-melbourne.com with your order number and details to request a cancellation.
  • Refunds for Cancellations: If your cancellation is approved, a refund will be processed according to our Return & Refund Policy.

Incorrect Address

Please double-check your shipping information before placing an order. Lumi Melbourne is not responsible for orders sent to incorrect addresses. If you notice a mistake, contact us immediately at info@lumi-melbourne.com. Please note that additional fees may apply for address corrections if the order has already been processed.

Estimated Shipping Timelines Summary

Step Timeframe
Cut-Off Time 5:00 PM (GMT+10:00) AEST (Melbourne)
Processing Time 1–3 Business Days (Monday–Friday)
Transit Time 5–7 Business Days (Monday–Friday)
Total Delivery 6–10 Business Days (Monday–Friday)